Please enable javascript.

FAQs

Questions? or
Call us at +1 (855) 600-8126
General Questions Bundle Sofa Bundle Bean Bag Shipping and Warranty Payments and Finance

General

Top Questions

How long will my order take to ship/arrive?
Bundle will ship to you within 2-3 business days of placing the order. Once it has shipped, you will receive a shipping notification that it is on its way. Please allow for 2-5 business days before it will be delivered to your door, depending on where you live.
Are there any options for financing?
Yes, Bundle customers are able to finance their purchase through Affirm. See Affirm page for more details.
Do I have to pay for the cost of shipping?
No, Bundle ships for free. Should you need to return Bundle within the 60 day trial period, returns are free as well.

Returns & Exchange

What is the return policy?
One of the best things about choosing Bundle is the incredible 60 day trial period that starts once your Bundle is delivered to your door. Should you need to return your Bundle within this 60 day period, you can send Bundle back for free and receive a full refund. Make sure that you keep the original packaging to send Bundle back should you choose.
How do I request a return or an exchange?
Bundle offers a Forever Warranty which is a lifetime warranty period that covers any manufacturer defects. If you are concerned there is a problem with your Bundle, please contact our friendly customer support team.
How do I contact customer service?
Our friendly customer service is available 7 days a week from 9am EST – 12am EST, 8am CST – 11pm CST, and 6am PST — 9pm PST. To reach a member from our support team, call 1-855-600-8126 or email support@bundleliving.com. Someone will be happy to address any questions or concerns you have.

Bundle Sofa

Sofa Materials and Care

What is the Bundle sofa cover made of?
The cover is made from a durable and soft polyester blend.
How do I wash the Bundle sofa cover?
To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean with a mild solvent, an upholstery shampoo, or the foam from a mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well-ventilated room. Avoid any product which is highly toxic. If using either method, pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.
What’s inside the Bundle sofa?
The Bundle sofa is filled with high resiliency foam and fiber filled bags. This gives it the perfect amount of cushion and comfort. The frame is made out of mixed hardwoods and an added metal seat frame for support.
What are the dimensions/size of the Bundle sofa?
The dimensions of the bundle sofa are as follows: 79” length x 35” width x 31” height (top of cushions).
How much does the Bundle sofa weigh?
The Bundle sofa weighs 160lbs when completely assembled.
How many people can fit on the Bundle sofa?
The sofa can fit 3 people comfortably.

Unboxing

How many boxes does the Bundle sofa come in?
The Bundle Sofa arrives in three boxes so each one is a more manageable size than one big box.
How do I unpack my Bundle sofa?
It’s simple to unpack and set up your Bundle sofa. Just follow the assembly instructions inside the packaging.
How long does it take to assemble the Bundle sofa?
On average it takes around 6-7 minutes to set up the Bundle sofa. You can count on getting cozy in just under 10 minutes
Do I need tools to assemble the Bundle sofa?
Nope. The Bundle sofa is no tools required - how’s that for convenience.

Bundle Bean Bag

Bean Bag Materials and Care

What is the Bundle bean bag cover made of?
The Bundle bean bag removable cover is incredibly soft and durable, made of 100% brushed twill polyester. The fabric is stain and water resistant, and can also be machine washed.
How do I wash the Bundle bean bag cover?
You can machine wash the Bundle bean bag cover on a delicate setting, and line dry - do not place in the dryer. Otherwise you can hand wash or dry clean your Bundle bean bag cover.
What’s inside the Bundle bean bag?
The Bundle bean bag is made up of two types of foam - similar to what is found in premium mattresses that are comfortable and supportive. This provides the right amount of soft support for your back without too much sinkage.
What are the dimensions/size of the Bundle bean bag?
The bundle bean bag is 48 x 48 x 48” and the dimensions for the packaging are 16x16x 60”.
How much does the Bundle bean bag weigh?
The Bundlebean bag weighs 65 pounds.
How many people can fit?
The Bundle bean bag can fit two adults, an adult and two smaller children, or an adult and a large pet.
How is the Bundle bean bag different than competitors/other bean bags?
In addition to offering a 60 day trial period, a Forever warranty, unbeatable customer service, and a premium bean bag at an affordable price, we believe that the Bundle bean bag is simply the most comfortable bean bag on the market. That’s why we encourage you to test the Bundle bean bag out for yourself.

Unboxing

How do I unpack my Bundle bean bag?
First open the box,. Then carefully cut open the plastic, unroll the bag, remove the plastic, and let the bag expand fully. Please allow 24-36 hours for your bean bag to fully expand. No need to break apart the foam inside, patience is all it takes! If you think you might need to return your bean bag for any reason, keep the original packaging for the return.
I received my Bundle bean bag, what is the best way to fluff it up?
You should allow 24-36 hours for your Bundle bean bag to fully expand. You can sit on it before then but it won’t be fully expanded. No need to break apart the foam or try to fluff it up inside, it will expand on its own to full size.
How much time does it take for my Bundle bean bag to fluff completely?
You should allow 24-36 hours for your Bundle bean bag to fully expand. No need to break apart the foam or try to fluff it up inside, patience is all it takes!
How do I know if my Bundle bean bag is completely fluffed?
We ship the Bundle bean bag compressed, but it will start expanding as soon as you open it. You will know your Bundlebean bag has reached full expansion if it has been more than 36 hours. It takes 24-36 hours for your bean bag to fully expand, so any time after that you can rest assured it has fully expanded.

Shipping and Warranty

Shipping

How is Bundle furniture shipped?
Bundle furniture is conveniently boxed before being shipped via FedEx ground.
How much time does it take to deliver the bean bag?
Bundle will ship to you within 72 hours of placing your your order. You should receive it within 2-5 business days, depending on where you live.
What do I do if I did not receive my furniture?
Please contact our friendly customer support team if you do not receive your bean bag or believe it has been misdelivered.
Do you ship internationally?
We do not ship internationally.
Who is your shipping partner?
We are proud to partner with FedEx for shipping.
I live in Alaska/Hawaii, can you ship to me?
We currently only ship to the contiguous United States, not including Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, etc.
What if the shipment I received is damaged?
If the shipment you receive is damaged, please contact our customer support team.

Warranty

How much warranty does the bean bag have?
Bundle comes with a Forever warranty and is guaranteed to last a lifetime.This covers manufacturer defects only, and does not cover wear and tear or damage you have caused to the bag over time.
What causes the warranty to void?
You must be the original buyer and need to have the original proof of purchase to make a claim.
Where can I find additional information about the warranty and detailed warranty terms?
Find more details on our warranty page here.

Payments and Finance

What is Affirm?
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3 to 24 months. A down payment may be required.
Why buy with Affirm?

Here is what Affirm offers:

+ Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

+ If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

+ The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

+ You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

+ Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

+ Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

How does Affirm work?

Here are the steps in the Affirm loan application process:

Step 1: Select to pay with Affirm at checkout.

Step 2: Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

Step 3: To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

Step 4: Enter the authorization code into the application form.

Step 5: Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

Step 6: If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done. Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

How does Affirm approve borrowers for loans?
Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
Does Affirm perform a credit check?
Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.
Why was I denied financing by Affirm?
Please contact Affirm via email at help@affirm.com, Affirm will notify you of the reason(s) for the decision via email.
How do I make my payments?

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.

Please follow these steps to make a payment:

Step 1: Go to www.affirm.com/account

Step 2: You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

Step 3: Enter this security pin into the form on the next page and click “Sign In.”

Step 4: You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

Step 5: You can make a payment utilizing a debit card or ACH bank transfer.

Are there any interest or fees associated with Affirm loans (late fees)?
Affirm loans vary between 0% APR and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Comfort and style
were never so easy.

With a plush, streamlined design, material you’ll love and four classic colors that make it hard to choose your favorite, there’s no sofa quite like ours.

Game night’s
in the bag.

We created the best bean bag in the world, removed the middleman, and priced it just right. Sound simple? It is.

Questions?
Chat with Us or
Call Us at +1 (855) 600-8126
7 days a week, 6am PST - 6pm PST